DEFECTIVE ITEMS

Apple branded products

If you discover what you believe is a product defect for any Apple branded product, you are encouraged to contact us to see if we can provide some quick advice on how to proceed. If we cannot provide a quick resolution (5 minutes or less), then we will request that you either a) contact Apple Technical Support at 1-800-APL-CARE (1-800-275-2273) or b) arrange for service at your location or our office. If your Apple branded computer system is covered under the initial one-year hardware warranty, or under an AppleCare Protection Plan and the trouble is found to be a software-related issue, then standard service rates apply. However, if the trouble is found to be hardware-related, then we will repair it under warranty, or send the product to Apple for repair. If the product is a one that Apple considers a customer mail-in, the customer can obtain service through Apple's self-service website. If the customer chooses, they have the option of having MacTech Solutions process the repair on their behalf. In this case, there may be a service charge at the standard service rate.

Apple-branded Dead On Arrival (DOA) Product

An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure preventing basic operability on its first use out of the box. If you determine that your product may be DOA, please contact MacTech Solutions or Apple technical support at 1-800-APL-CARE (1-800-275-2273) as soon as you discover the condition, but no later than 7 days after the invoice date. Apple technical support will determine if the product is DOA. At this point, customer must contact MacTech Solutions to determine the next step.

MacTech Solutions will, at its sole option, do one of the following:

a)  Replace the product with a new one. A product ordered/bought from us will be replaced by MacTech Solutions 

b)  MacTech Solutions will repair the product under the original manufacturer's warranty or facilitate the repair to Apple (in the case of portable products).

Non-Apple branded products

Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other support documentation that came with your product. The customer may choose to have MacTech Solutions work directly with the manufacturer on the customer's behalf. If this option is chosen, then standard service rates apply.